Shipping policy

Thank you for shopping with Muna Lights. We are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below.

Order Processing

Orders are processed within 1–3 business days after payment is received.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During periods of high demand, processing times may be slightly longer.

Shipping Times

Estimated delivery times are as follows:

United States: 5–12 business days
Canada: 7–15 business days
International: 7–20 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

From time to time, Muna Lights may offer free shipping promotions on qualifying orders.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking information. Please allow up to 48 hours for tracking information to become available.

Delayed Shipments

While we strive to deliver every order on time, delays may occur due to factors beyond our control, including:

Severe weather
Customs processing
Carrier delays
Holidays
High order volumes
Incorrect shipping information provided by the customer

We appreciate your patience if delays occur.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If an incorrect address is entered, please contact us immediately. If your order has not yet shipped, we will do our best to update the address. Once an order has been shipped, we cannot guarantee that address changes can be made.

Lost or Stolen Packages

Muna Lights is not responsible for packages marked as delivered by the shipping carrier but reported as lost or stolen afterward.

If you experience an issue, please contact the shipping carrier first. You are also welcome to contact our support team, and we will do our best to assist you.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery and include:

Your order number
Photos of the damaged item
Photos of the packaging

We will review your claim and work with you to provide an appropriate resolution.

International Orders

International customers may be responsible for customs duties, taxes, import fees, or other charges imposed by their country's customs authority. These charges are the responsibility of the customer.